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Job Description
Financial
- Realize allocated residential sales targets
- Follow-up for timely collections to ensure minimal receivables
- Ensure adherence to the marketing budget for residential projects
- Survey the global environment to identify best practices in the areas of branding, customer relations and customer care management for residential projects;
- Provide inputs to superiors for developing appropriate strategies to address / incorporate the same in BEL
- Maintain systems to capture regular market information and changing residential customer preferences
- Handle residential customer enquiries via different channels (telephone, e-mail, agents, walk-ins etc.); Develop a rapport with customers and arrange for / personally take the customer on site visits
- Follow-up with customers to close bookings and collect timely payments
- Liaise with authorized banks / financial institutions to secure loans for residential customers
- Regularly interact with customers and respond to all customer queries and complaints; Escalate issues to the Project Sales Head – Marketing (Residential), if required
- Work closely with customers to understand modifications / interior specifications; Promptly communicate the same to the Engineering Department
- Coordinate with the Engineering, Legal and Liaison Departments to ensure timely handover and completion of possession formalities
- Collate and maintain a database of residential sales agreements / deeds etc, customer feedback
- Prepare MIS for residential sales on a timely basis; Periodically submit the same to the Manager – Marketing (Residential)
- Foster an environment of learning, excellence and innovation within all aspects of team work Mentor and guide Trainees to develop their capabilities
Skills
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About Company
Important dates & deadlines?
Application Deadline
05 Sep 26, 03:47 PM IST
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