IT Support Engineer

We are seeking an IT Support Engineer to join our team in Karnataka. The ideal candidate will be responsible for providing technical support and troubleshooting services to our clients and internal teams. This role requires a strong understanding of IT support processes and the ability to resolve issues efficiently.

Key Responsibilities:

• Provide first-line support for IT-related issues, including hardware, software, and network problems.
• Troubleshoot and resolve issues related to IP configurations, DNS settings, and VLAN setups.
• Assist in the installation and configuration of computer systems and networks.
• Maintain documentation of support requests and resolutions to improve future support processes.
• Collaborate with other IT team members to enhance service delivery and support.
• Stay updated with the latest technology trends and best practices in IT support.

Required Skills:

• Proven experience in IT support roles.
• Strong knowledge of IP, DNS, and VLAN technologies.
• Excellent problem-solving skills and attention to detail.
• Ability to communicate effectively with both technical and non-technical users.
• Familiarity with ticketing systems and remote support tools is a plus.

If you are a motivated individual with a passion for technology and a desire to help others, we encourage you to apply for this exciting opportunity.