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Job Description
About BrightBlu
BrightBlu designs and manufactures EV chargers and the software that runs them. Our mission is to make electric driving possible for everyone by making charging easy, accessible and affordable.
About the role
You will be the technical voice of BrightBlu to customers and partners: remotely diagnosing faults on EV chargers deployed across India, fixing them through configuration and firmware updates wherever possible, and directing our field service partners when a site visit is needed. You own every ticket from first contact to confirmed resolution.
What you will do
- Own support tickets end-to-end and keep customers informed at every stage
- Remotely diagnose charger faults using device logs, telemetry and OCPP / CMS data
- Resolve remotely where possible: configuration, firmware updates, network / Wi-Fi / SIM issues, guided checks of supply, earthing and RCD
- Specify diagnosis, parts and checks for field partner engineers; review visit reports before closure
- Support installation and commissioning (charger online, configured, first session verified)
- Escalate safety-related faults immediately with evidence
- Log every interaction in the ticketing system; prepare RCA reports for repeat failures
- Build troubleshooting guides and fault-code references; train field partners
What we are looking for
- 2+ years in technical support, service or I&C of EV chargers, power electronics, UPS / inverter / battery, solar or telecom equipment
- Working knowledge of single- and three-phase AC systems, MCB / RCD, earthing and multimeter use
- Methodical fault-finding; comfortable reading logs
- Clear English and Hindi; customer handling over phone, WhatsApp and email
- Disciplined about ticketing / CRM records
Good to have
- Hands-on AC EV charger experience (7.4 / 11 / 22 kW); IEC 61851 / 62196; CP / PP behaviour
- OCPP 1.6J message flows and CMS / CSMS portals
- Firmware updates (OTA / serial), Modbus RS-485 meters, Wi-Fi / BLE devices
- Experience coordinating third-party field vendors; RCA report writing
- Tamil, Kannada, Telugu, Marathi or Bengali (or Any major regional language skill will be considered).
Education: BE / B.Tech / Diploma in ECE, EEE, EE, IE or equivalent
Location: Pune, Maharashtra | Full-time
Skills
EV ChargerClient SuccessEVSEFault DiagnosisRemote TroubleshootingField Service CoordinationCustomer ManagementOCPPCmsTechnical SupportField ServiceCustomer HandlingSupport EngineerIf a job posting appears fraudulent, asks for payment, contains misleading information, or violates our guidelines, please report it immediately. Our team will review it promptly, Jobaaj does not charge any fee from the applicants.
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