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Job Description
Location: Kolkata
Shift: 24/7 Rotational Shifts
Working Days: 5 Days a Week (Hybrid)
Transport: Both-Side Cab Facility
Experience: 1-6 Years
Open Positions: Multiple
About the Role
Join BT Group, a global leader in telecommunications and digital connectivity, and become part of a high-performing customer service team. We are looking for professionals with international voice experience who are passionate about delivering exceptional customer experiences and resolving customer queries effectively.
Eligibility Criteria
- Minimum 10 months of International Voice Process experience
- Excellent verbal and written English communication skills
- Strong customer service and problem-solving abilities
- Comfortable working in rotational shifts and weekly offs
- Immediate joiners preferred
Key Responsibilities
- Handle customer queries through inbound voice interactions.
- Provide timely and accurate resolutions to customer concerns.
- Deliver a high-quality customer experience in every interaction.
- Maintain productivity, quality, and customer satisfaction standards.
- Document customer interactions accurately.
- Follow BT Group processes, policies, and compliance requirements.
What BT Group Offers
- Competitive Salary Package
- Night Shift Allowance (as applicable)
- Both-Side Cab Facility
- Medical Insurance for Employee, Spouse & Children
- Provident Fund Benefits
- 5-Day Working Week
- Career Growth & Internal Mobility Opportunities
- Rewards & Recognition Programs
- Inclusive and Global Work Environment
Important Note
- International Voice Process experience is mandatory.
- Candidates without relevant experience will not be considered.
- Excellent communication skills are essential.
- Immediate joiners are highly preferred.
Skills
Excellent Communication In EnglishInternational Voice ProcessInternational BPOCustomer SupportCustomer ServiceInternational VoiceInternational CallingHiringCustomer SatisfactionCustomer ServiceInternational Voice ProcessVoice ProcessIf a job posting appears fraudulent, asks for payment, contains misleading information, or violates our guidelines, please report it immediately. Our team will review it promptly, Jobaaj does not charge any fee from the applicants.
About Company
BT Group Careers open doors to a world of innovation and connectivity. As a leading provider of telecommunications services, BT Group plays a pivotal role in shaping the digital landscape globally. With a diverse range of career opportunities spanning technology, engineering, customer service, and more, BT Group Careers cater to professionals seeking dynamic roles in a fast-paced industry. The company prioritizes employee growth and development, offering training programs, mentorship opportunities, and a supportive work environment. Joining BT Group Careers means becoming part of a team committed to delivering cutting-edge solutions that empower businesses and individuals to connect, communicate, and thrive in the digital age.
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