Assistant Manager Transaction Monitoring

Position

Assistant Manager Transaction Monitoring

Grade Assistant Manager

Location Mumbai

Reporting to Senior Manager Risk Management

About the Company

SBI Payment Services Pvt. Ltd. is a Joint Venture between SBI & Hitachi Payment Services Pvt. Ltd. which combines the unparalleled distribution network, customer trust of SBI with cutting edge technology and services of the Hitachi Group. SBI Payments has been in acquiring business since 2010 and currently has over 37 lakh merchant payment acceptance touch points and processes transaction value of over Rs.1.5 lakh Crore per annum. The Company envisages to be the market leader in digital payments acceptance solutions to merchants in India as well as in Asia.

Qualification

Any Graduate

Experience

4 to 6 years in Banking & Finance

Domain Knowledge Competencies

• Knowledge of fraud risk monitoring (FRM), including alert handling, red flag identification, and fund hold actions.
• Understanding of merchant verification processes, including document validation and anomaly detection.
• Ability to analyse transaction patterns and decline trends to identify suspicious activities.
• Knowledge of end-to-end fraud lifecycle management, including case resolution and stakeholder coordination.
• Strong understanding of RBI and NPCI regulations, guidelines, and compliance requirements applicable to digital payments and financial services.
• Should Knowledge of merchant onboarding, settlement and AML/KYC policies.
• Comprehensive understanding of merchant chargeback & Refund process.
• Proficiency in fraud MIS/dashboard reporting and tracking key performance metrics.

Position Objective / Responsibilities

• Perform transaction monitoring activity through FRM in rotational shifts and ensure funds of suspicious transactions alerted are placed on hold.
• Coordination and follow-up with the Merchants to verify the alert, verify the documents submitted by the Merchant and submit report to the reporting manager.
• Review daily decline transaction dump and take necessary action against the red flag Merchants.
• Ensure adherence to regulatory requirements, internal policies, and risk management frameworks.
• Coordinate with Operations, Product, Compliance, and Technology teams for effective risk control implementation.
• Maintain minimum fraud detection hit rate of 10%.
• Follow-up with Merchant, Sales and Branches for resolution of Hold cases.
• Identify area of fraud/high dispute and take corrective action to minimize overall CTS & FTS portfolio.
• Drive process improvements, automation initiatives, and enhancement of risk monitoring controls.
• Preparing Weekly/Monthly dashboard on Transaction monitoring activity.
• Lead and mentor team members, ensuring adherence to established risk management procedures and service standards.
• Willing to work in rotational shifts.

BehaviouralCompetencies

• A high level of commitment and self-motivation
• Strong integrity, trustworthiness and accountability
• Excellent written and verbal communication skills.
• Proficiency in MS Excel

Compensation

The compensation/ Cost to company shall be commensurate with experience and industry standard.