Delivery & Customer Support Executive

About Us:

Buildesk is a fast-growing PropTech company helping real estate developers and channel partners digitize their businesses with next-generation technology. Our platform offers an end-to-end solution including:

• Marketing Automation
  

• Sales CRM
  

• ERP for Procurement & Finance
  

• Channel Partner Management
  

• Vendor Management
  

• Customer & Broker Apps
  

We serve 400+ real estate businesses across 6 countries and empower 11,500+ daily active users.

We are looking for an Executive : Delivery & Customer Support who will serve as the primary point of contact for customers post-implementation. This role involves providing product training, troubleshooting technical and functional issues, ensuring smooth platform adoption, and delivering an excellent customer experience.

• Conduct product training sessions for new and existing customers via calls, screen sharing, and demos.

• Help customers understand platform features, workflows, and best practices.

• Ensure smooth onboarding and successful product adoption.

  
  

• Handle day-to-day customer queries and technical issues via calls, emails, and support tools.

• Diagnose, troubleshoot, and resolve product-related issues efficiently.

• Coordinate with internal tech and product teams for issue escalation and resolution.

• Ensure timely closure of support tickets with proper documentation.

  
  

• Act as a trusted advisor and support partner for customers.

• Provide prompt, accurate, and professional responses to customer concerns.

• Maintain strong relationships to ensure customer satisfaction and retention.

  
  

• Maintain records of customer interactions, issues, and resolutions.

• Create and update help documents, FAQs, and training materials.

• Follow defined support processes and service standards.

  
  

• Collect customer feedback and share insights with product and engineering teams.

• Identify recurring issues and suggest improvements.

  
  

Key Requirements:

• 1–3 years of experience in Customer Support, Technical Support, or Customer Success (preferably in SaaS or software products).

• Strong communication and presentation skills.

• Ability to explain technical concepts in simple terms.

• Good troubleshooting and analytical skills.

• Basic understanding of CRM, ERP, or SaaS platforms.

• Strong problem-solving attitude and customer-first mindset.

• Ability to manage multiple customers and priorities.

  
  

• Experience in SaaS, CRM, or ERP support.

• Experience in conducting customer training sessions.

• Familiarity with ticketing tools and remote support tools.