Operations Executive

Role Overview

We are looking for a detail-oriented and proactive Operations Executive / Senior Operations Executive to manage end-to-end Mutual Fund and Portfolio Management Services (PMS) transaction processing, client servicing, and operational coordination.

The ideal candidate should possess a sound understanding of mutual fund operations, KYC and client onboarding processes, and transaction management. The candidate should be capable of coordinating with multiple stakeholders to ensure seamless transaction execution, operational accuracy, regulatory compliance, and an excellent customer experience.

Key Responsibilities

• Process Mutual Fund and PMS transactions accurately and within defined timelines.
• Track transactions to ensure timely execution and appropriate NAV allocation.
• Perform data updates and reconciliations to maintain accurate client holdings and operational records.
• Identify and resolve operational discrepancies through regular reconciliations, investigations, and follow-ups.
• Handle client and partner queries, ensuring timely, accurate, and satisfactory resolution.
• Coordinate with Asset Management Companies (AMCs), Registrar and Transfer Agents (RTAs) such as CAMS and KFintech, BSE, NSE, banks, and internal teams for transaction processing and issue resolution.
• Monitor pending transactions and proactively follow up with relevant stakeholders to ensure closure within defined Turnaround Times (TATs).
• Ensure adherence to applicable SEBI, AMFI, and internal operational policies and guidelines.
• Maintain accurate operational records, documentation, and Management Information System (MIS) reports.
• Support process improvement initiatives to enhance operational efficiency, accuracy, and customer experience.
• Ensure timely completion of client onboarding, KYC verification, folio creation, and related operational activities.

Candidate Profile

• Graduate in any discipline, preferably in Commerce, Finance, or a related field.
• 0-2 years of relevant experience in Mutual Fund Operations, Wealth Management, Financial Services, or Banking.
• Good understanding of the following:
• Mutual Fund transaction lifecycle and processing.
• KYC verification and client onboarding procedures.
• Folio creation and transaction processing.
• Basic reconciliation and settlement processes.
• Mutual Fund and PMS operational procedures.
• Familiarity with CAMS, KFintech, BSE Star MF, NSE NMF, or similar transaction processing platforms will be an added advantage.
• Excellent communication and stakeholder management skills.
• Strong analytical skills with a high degree of accuracy and attention to detail.
• Proficiency in Microsoft Excel and other MS Office applications.
• Ability to prioritize tasks, manage multiple responsibilities, and work effectively in a fast-paced environment.

Key Competencies

• Attention to Detail
• Process Orientation
• Customer Focus
• Problem-Solving Ability
• Stakeholder Management
• Time Management
• Team Collaboration
• Accountability and Ownership

Preferred Industry Experience

• Mutual Fund Distributors (MFDs)
• Asset Management Companies (AMCs)
• Registrar and Transfer Agents (RTAs)
• Wealth Management Companies
• Banking Operations
• Financial Services Operations