Busy Infotech - Senior Manager/Manager - Business Analytics

Role Overview:

The role involves solving business problems by combining data analysis with on-ground business understanding to drive improvements in sales performance, customer lifecycle outcomes, partner productivity, and product usage through actionable, data-backed insights.

Key Responsibilities:

• Identify and structure high-impact business problems across sales, renewals, customer adoption, and product performance.
• Engage with sales teams, partners, customers, and new markets to understand on-ground execution and behavioural gaps.
• Analyse sales, usage, and operational data to identify key patterns, correlations, and performance drivers.
• Perform funnel, cohort, and root-cause analysis across conversions, churn, upsell, cross-sell, and new product scale-up.
• Build early-warning indicators and leading metrics to flag revenue and retention risks proactively.
• Translate insights into clear, actionable recommendations and work cross-functionally to drive execution outcomes.

Skill Sets:

• Strong analytical and problem-solving skills.
• Ability to derive insights and validate hypotheses using data.
• Understanding of SaaS metrics.
• Hands-on experience with Excel, SQL, or Python.
• Strong communication, documentation, and presentation skills.
• Comfortable in fast-paced, cross-functional environments.