Deputy General Manager/Senior Manager - Inside Sales

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You will be responsible for driving new customer acquisition through inside sales. Your primary focus will be on building and managing a high-performing sales engine, implementing scalable sales processes and leveraging technology to maximise lead conversion rates. You must be results-driven, possess strong data orientation, and have a track record of successfully building and managing inside sales processes.

Responsibilities:

Ownership of:

• New Customer Acquisition
• Performance Management of Team
• Lead Conversion Metrics and Lead Journey Efficiency
• Operation Metrics of OB Contact Center
• Total Cost Per Customer Acquired

Responsible for Enabling Tools and Technology and New Age technology:

• Dialer / CRM
• BOT Efficiency
• MIS and Analytics
• Integration and usage of multiple communication channels like calls, WhatsApp etc
• Build and execute Process to drive efficiency in Execution

Team Management:

• Hire for Relevant Skills
• Train to Break Zero Fast
• Retain a team of high calibre people
• Drive Productivity of TL / Advisors

Skill Sets / Requirements:

• Strong understanding of inside sales operations, including lead generation, lead nurturing, and sales process optimization.
• Good at Operation excellence of a sales processes.
• High Adoption and Adaptability of ever changing ecosystem BOT / AI / New Training.
• High achievement orientation. Takes full ownership of activities and outcomes.
• Data-oriented mindset with proficiency in using analytics tools.

Relevant Experience:

• 8+ years in Telesales Process, 3+ as Manager