Housekeeping Executive

Role & responsibilities

HK Operations Executives

1. Site Operations & Service Delivery

• Ensure daily operations of IFM services (Housekeeping, Security coordination, Technical support.) are delivered as per SOPs and SLAs.
• Conduct routine site inspections and audits to ensure quality standards.
• Monitor attendance, productivity, and shift deployment of manpower.
• Ensure timely closure of client complaints and observations.

2. Client Coordination

• Act as point of contact for client representatives at site level.
• Attend client meetings, MOM discussions, and service review meetings.
• Implement corrective actions based on client feedback and audits.
• Support Operations Manager in client escalations and renewals.

3. Manpower Management

• Coordinate recruitment, onboarding, and training of site staff.
• Prepare and monitor duty rosters, leave plans, and replacements.
• Ensure discipline, grooming standards, and performance of supervisors and operatives.
• Handle minor grievances and escalate major issues to management.

4. Materials, Consumables & Assets

• Plan, raise indents, and control consumption of cleaning materials, chemicals, and equipment.
• Ensure proper usage, storage, and maintenance of machinery and tools.
• Maintain asset registers and material stock records at site.

5. Compliance & Documentation

• Ensure statutory compliance documents (PF, ESI, wages, attendance) are maintained at site.
• Support audits (client / internal) and ensure timely closure of observations.
• Maintain site documentation such as SOPs, checklists, training records, and MOMs.

6. Reporting & MIS

• Prepare daily, weekly, and monthly reports (attendance, quality, incidents, consumables, client feedback).
• Share site reports with Operations Manager / Senior Manager.
• Track KPIs such as SLA compliance, absenteeism, and complaint closure.

7. Safety & Quality

• Conduct toolbox talks and safety briefings for site staff.
• Report incidents/near-misses and support corrective and preventive actions.

Key Skills & Competencies

• Knowledge of IFM operations (Housekeeping / Soft Services / Coordination with Technical teams)
• Client handling & communication
• Team coordination & supervision
• Basic commercial awareness (billing inputs, variations)
• Documentation & reporting skills
• Problem-solving and multitasking
• Working knowledge of statutory compliance

Preferred candidate profile