Retail Executive

JOB DESCRIPTION RETAIL EXECUTIVE

Location: Mumbai Airport – Terminal 1 / Terminal 2

Department: Retail Operations

Designation: Retail Executive

Experience: 1–3 Years (Retail / Airport / Hospitality experience preferred)

Qualification: Graduate in any discipline

Job Purpose

To monitor and ensure smooth functioning of retail outlets across airport terminals by conducting regular outlet visits, monitoring operational and audit compliance, coordinating with concessionaires, maintaining records and ensuring adherence to airport retail standards.

The role involves monitoring retail performance, identifying operational gaps, coordinating corrective actions and ensuring timely resolution of issues.

Key Responsibilities

1. Retail Outlet Visits
• Conduct regular inspections of retail outlets across airport terminals.
• Monitor outlet operations and identify operational gaps.
• Submit inspection observations and reports to the concerned reporting manager.
2. Retail Audit Compliance
• Monitor compliance with retail audit requirements.
• Track audit observations and coordinate with concerned teams for closure.
• Ensure timely implementation of corrective actions.
3. Concessionaire Coordination
• Coordinate with concessionaires and outlet managers regarding daily operational activities.
• Address operational issues and facilitate timely resolution.
• Follow up on pending concerns and escalations.
4. Store Opening & Operations Compliance
• Monitor store opening and closing schedules.
• Ensure outlets operate as per approved operating hours.
• Highlight delays or non-compliance to the concerned authorities.
5. Visual Merchandising & Branding Compliance
• Monitor product displays, visual merchandising and branding at retail outlets.
• Ensure conformity with prescribed airport standards.
• Highlight deviations and coordinate corrective measures.
6. Documentation & Record Maintenance
• Maintain concessionaire records and retail operational documentation.
• Maintain inspection reports, audit observations and compliance records.
• Ensure proper documentation and timely updating of records.
7. Customer Complaint Coordination
• Coordinate with concessionaires to address customer complaints.
• Track complaint escalations and ensure timely closure.
• Maintain records of complaints and their resolution status.
8. Monthly Retail Performance Reporting
• Prepare and submit monthly retail performance reports.
• Compile outlet inspection findings, audit compliance and operational updates.
• Ensure reports are submitted within defined timelines.

Required Skills & Competencies

• Good communication and coordination skills.
• Strong observation and monitoring abilities.
• Knowledge of retail operations and outlet management.
• Basic to intermediate MS Excel and reporting skills.
• Good documentation and record management skills.
• Problem-solving and follow-up capabilities.
• Ability to coordinate with multiple stakeholders.
• Attention to detail and ability to monitor compliance.
• Ability to work in rotational shifts.

Preferred Candidate Profile

• Candidates with experience in airport retail, malls, shopping centres, hospitality or organised retail.
• Experience in retail audits, store operations or concessionaire coordination will be an advantage.
• Should be comfortable conducting regular outlet inspections and preparing reports.
• Must possess good interpersonal and coordination skills.