Assistant Manager ( Client Servicing )

The Assistant Manager – Client Servicing will be responsible for managing key client accounts, building strong stakeholder relationships, ensuring seamless staffing service delivery, and driving client retention and account growth.

• Manage key client accounts and act as the primary point of contact for client requirements, queries, and escalations.

• Understand workforce requirements and coordinate with recruitment and operations teams for timely fulfilment and deployment.

• Build strong relationships with key client stakeholders through regular meetings, reviews, and business discussions.

• Monitor account performance, SLAs/KPIs, manpower deployment, attrition, and service quality.

• Drive the resolution of operational, payroll, compliance, and employee-related issues in coordination with internal teams.

• Identify opportunities for account expansion, new business, cross-selling, and increased manpower requirements.

• Handle commercial discussions, rate negotiations, agreement renewals, invoicing, and payment follow-ups.

• Prepare account MIS and performance reports and provide regular updates to clients and senior management.

• Proactively identify account risks, improve service quality, and ensure long-term client retention.

• Excellent client communication and relationship management skills.

• Strong calling, conversation, coordination, and follow-up abilities.

• Good understanding of staffing and manpower operations.

• Knowledge of payroll and statutory compliance.

• Proficiency in MIS reporting and MS Excel.

• Strong problem-solving and negotiation skills.

• Ability to manage multiple clients and priorities.

• Willingness to travel for client visits.