Customer Relationship -Retail

About us:

C. Krishniah Chetty Group of Jewellers is a leading Jewellery Company known for our exquisite designs, craftsmanship, and exceptional customer service. W are looking for a dynamic and customer-focused Sales & Customer Service Representative to join our team and help us create memorable experiences for our clients.

Job Summary:

We are seeking a dynamic Sales and Customer Service Representative to join our jewellery brand. The ideal candidate will have a passion for fine jewellery, strong interpersonal skills, and a customer first approach.

Key Responsibilities:

• Assist customers in selecting jewellery pieces that suit their preferences and budget.
• Provide detailed product information, including materials, designs and craftsmanship.
• Build strong relationships with customers through excellent service and follow-ups.
• Handle customer inquiries, complaints, and service requests professionally.
• Achieve sales targets and contribute to overall store performance.
• Maintain store displays, inventory and cleaniless.
• Process transactions, manage invoicing and ensure smooth checkout experiences.

Qualification and Skills:

• Experience in Jewellery sales or luxury retail is preferred.
• Strong customer service and interpersonal skills.
• Passion for Jewellery and fashion trends.
• Excellent communication skills.
• A positive attitude and willingness to learn.
• Ability to handle Point of Sale (POS) systems and basic billing.