Course5i - Marketing Operations Manager

Marketing Operations Manager

About the Role:

We are looking for a Marketing Operations Manager to streamline the planning, coordination, and delivery of marketing content and collateral for business and product teams. The role will serve as a central coordination point between marketing teams, Product Managers, Program Managers, and Studio Leads to ensure projects are executed efficiently and delivered within agreed timelines.

The ideal candidate will have experience managing project workflows, coordinating cross-functional teams, tracking deliverables, and improving operational processes across content, creative, video and motion, and digital experience functions.

Key Responsibilities:

• Intake and Request Coordination: Manage incoming requests from business and product teams, ensuring requirements are complete, accurately documented, and appropriately prioritized.
• Workflow and Traffic Management: Assign and route projects to the relevant teams and stakeholders, ensuring smooth movement through each stage of the workflow.
• Project Tracking and Administration: Maintain project management systems and monitor deliverables, timelines, dependencies, and completion status.
• Resource and Capacity Planning: Track team workloads and support resource allocation to ensure work is distributed effectively across teams.
• Operational Reporting: Prepare reports on project volumes, status, turnaround times, and service-level performance. Identify potential delays and escalate risks proactively.
• Process Management: Document and maintain workflows, intake procedures, operating standards, and project coordination processes.
• Stakeholder Coordination: Work closely with Product Managers, Program Managers, Studio Leads, and marketing teams to align priorities and resolve execution challenges.
• Continuous Improvement: Identify opportunities to improve workflow consistency, operational efficiency, delivery timelines, and scalability.

Key Requirements:

• 6 - 8 years of experience in marketing operations, project coordination, traffic management, or a similar role.
• Experience coordinating multiple projects and managing workflows across cross-functional teams.
• Familiarity with project management tools such as Workfront, Asana, Jira, Monday.com, or similar platforms.
• Strong organizational and planning skills, with excellent attention to detail.
• Ability to manage competing priorities, track dependencies, and ensure timely project delivery.
• Experience in operational reporting, data tracking, and process documentation.
• Strong written and verbal communication skills, with the ability to work effectively with creative, marketing, product, and business teams.
• A structured approach to problem-solving, process improvement, and stakeholder management.

Key Success Measures:

• Accurate capture and allocation of incoming requests.
• Timely delivery of projects within agreed timelines and service levels.
• Clear visibility into project status, priorities, and potential risks.
• Effective workload distribution and coordination across teams.
• Consistent and scalable workflows that improve marketing operations efficiency.