CoinDCX - Manager - NPS

The CoinDCX Journey: Building Tomorrow, Today

At CoinDCX, we believe CHANGE STARTS TOGETHER. You are the driving force that will help us make Web3 accessible to all. In the last six years, we have skyrocketed from being Indias first crypto unicorn to carrying a community of over 125 million with us. To continue maximising the adoption and acceleration of Web3, we are now focused on developing cutting-edge products, addressing accessibility and security challenges, and bridging the gap between people and Web3 technologies.

While we go ahead and keep dominating the Web3 world, we would like to HODL you on our team! Join our team of passionate innovators who are breaking barriers and building the future of Web3. Together, we will make the complex simple, the inaccessible accessible, and the impossible possible. Boost your innovation to an ALL TIME HIGH with us!

Inside CoinDCXs Customer Success Team

Our Customer Success team is dedicated to ensuring our users get the most out of their CoinDCX experience. We build strong relationships, providing support and guidance to help users achieve their goals in the world of digital finance. If youre passionate about customer satisfaction and success, join us in creating exceptional experiences that turn users into advocates.

You need to be a HODLer of these

• Previous experience of driving NPS is necessary
• First principle thinking to build hypothesis and analyze data to test
• Understanding of Customer data (NPS) to draw actionable insights
• Program management skills to drive execution of the planned changes across a cross functional team in a time bound manner.
• Candidates should have hands-on experience of working in critical customer experience life-cycle stages.
• Prior experience of 5-8 years in consulting or Fintech industries in customer experience roles.
• B.Tech or MBA from Top institutions of India.

You will be mining through these tasks

• Own NPS metric across brands CoinDCX, Okto, CoinDCX Pro.
• The Program lead is required to identify, define and quantify customer problems highlighted through NPS feedback. You would be required to do in-depth evaluation of input variables governing NPS.
• Build NPS improvement road-map with a planning horizon of monthly and quarterly plans.
• Liaise with internal teams such as Growth, Operations, Product, Tech, Revenue and compliance to ensure that current gaps are highlighted, prioritized and solved.
• Solve for market-place issues with cross functional teams.
• Improve customer journeys by reducing effort, number of interactions and efficient communications.
• Responsible for driving Process improvements within the guard rails of Cost, Quality, Speed, Reliability &Experience.

Are you the one? Our missing block

• You are knowledge-hungry when it comes to VDA and Web3, always eager to dive deeper and stay ahead in this evolving space.
• The world of Web3 and VDA excites you, fueling your curiosity and driving you to explore new opportunities within this dynamic landscape.
• You act like an owner, constantly striving for excellence, impact, and tangible results in everything you do.
• You embrace a We over Me mindset, growing individually while fostering the growth of those around you.
• Change is your catalyst, igniting your passion to build and innovate.
• You think outside the box, unbound by limitations or doubt, always pushing the boundaries of whats possible.

Perks That Empower You

Our benefits are designed to make a lasting impact on your life, giving you the freedom to create a work-life balance that truly suits you.

• Design Your Own Benefit: Tailor your perk package to fit your unique needs. Whether youre eyeing a new gadget or welcoming a furry friend into your life, our flexible benefits ensure that you can prioritize what matters most to you.
• Unlimited Wellness Leaves: We believe in the power of well-being. Take the time you need to recharge, knowing that your health is our priority. With unlimited wellness leaves, you can return refreshed, ready to build and grow.
• Mental Wellness Support: Your mental health is as important as your professional growth. Benefit from access to health experts, free counseling sessions, monthly wellness workshops, and regular team outings, all designed to help you stay balanced and connected.
• Bi-Weekly Learning Sessions: These sessions are more than just updatestheyre opportunities to fuel your growth. Stay ahead with the latest industry knowledge, sharpen your skills, and accelerate your career in an ever-evolving landscape.