Senior Citrix Support Engineer

About This Role
Your Role & Main Responsibilities
The Flight Services Infrastructure Team is looking for a Citrix Engineer to join our service operations team and support our continued stability.
Main responsibilities:

• Install, configure, and maintain our Citrix infrastructure and related components.
• Plan, test, and implement software and firmware updates in the various Citrix components as well as the underlying operating systems.
• Introduce automation where possible to improve teams efficiency (i.e., Patching automation, self-provisioning services, etc.)
• Support, add, and/or improve Citrix monitoring to ensure the farm is always healthy
• Perform common farm administration tasks, like publishing applications, securing/managing access, auditing logs and license usage, etc.
• Create and maintain Citrix Farm documentation and related processes.
• Participate in an on-call rotation, performing troubleshooting activities and implementing necessary fixes to restore stability.
  

Required skills & requirements:

• BS/BA degree in Computer Science, Technology Management, or Information Systems preferred
• 5+ years of proven work experience managing a Citrix environment
• Citrix Virtual Apps and Desktops 7 Advanced administration or Citrix Certified virtualization (CCA-V, CCE-V, CCP-V)
• Citrix ADC certified (i.e., CCA-AppDS)
• Citrix Virtual Apps and Desktops Service on Citrix Cloud
• Experience with Citrix Cloud, Director, and ADM (NetScaler MAS)
• Good knowledge of Windows server and Active Directory
• Understanding of basic Network components
• Experience with data analysis and troubleshooting
• Strong communication skills in English, written, and verbal
• Must be able to work with an international team spanning multiple offices around the world
  

Additional desired skills:

• Experience using AWS Platform (preferable AWS Certified Cloud Practitioner or better)

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Get Hired
• Terraform knowledge
• Experience with CI/CD pipelines (preferable Azure Devops Pipelines and Ansible)
• Experience with Zabbix Monitoring
• Understanding of ITIL and ITSM frameworks
• Experience with change management processes and tools (preferably ServiceNow)
• Ability to work, learn new applications, and resolve issues quickly.
• Ability to clearly document and explain symptoms and solutions to complex problems.
  

Join the engine that is changing CAE, pointing towards the next horizon of growth through digital innovations to support our customers in their success.
Position Type
Regular
CAE thanks all applicants for their interest. However, only those whose background and experience match the requirements of the role will be contacted.
Equal Opportunity Employer
CAE is an equal-opportunity employer committed to diversity, equity, and inclusion. As One CAE, we take affirmative action to ensure equal opportunity for all applicants regardless of race, nationality, colour, religion, sex, gender identity and expression, sexual orientation, disability, neurodiversity, Veteran status, age, or other legally protected characteristics.
If you dont see yourself fully reflected in every job requirement listed in the job posting, we still encourage you to reach out and apply. At CAE, everyone is welcome to contribute to our success. If reasonable accommodation is needed to participate in the job application or interview process, please get in touch with us at [HIDDEN TEXT].
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