AR Caller / Senior AR Caller

Role : AR Caller / Senior AR Caller

Openings : 50+

Experience : 1 to 5 years

Shift : US Night Shift (6:30 PM 3:30 AM IST)

Reporting To Team Leader

Location: Bangalore / Coimbatore

Notice Period: Immediate Joiners / 15 days

Role Summary

• We are hiring AR Callers and Senior AR Callers for US healthcare RCM.
• The role focuses on insurance follow-up, denial and underpayment resolution, and timely claim resolution while meeting quality and productivity standards.

• Key Responsibilities
• Meet quality and productivity standards.
• Contact insurance companies for further explanation of denials and underpayments.
• Work with multiple denials and take appropriate action to guarantee resolution. Ensure accurate and timely follow-up where required.
• Work across all AR cycles and AR scenarios. Handle appeals, refiling, and denial management.
• Call insurance companies in the USA on behalf of physicians and follow up on outstanding accounts receivable. Resolve billing issues that have resulted in delayed payment.

• Required Skills & Competencies Skill Area Expected Competency AR
• Follow-Up AR cycles, scenarios, outstanding AR Denial Management
• Denials, appeals, refiling RCM Knowledge US healthcare revenue cycle Communication Excellent written and oral communication Productivity Quality and productivity standards Shift Readiness Flexible to work night shifts

Desired Profile

Minimum 1 year of experience in AR calling is an advantage. Understanding of Revenue Cycle Management (RCM) for US healthcare providers. Basic knowledge of denials and immediate action to resolve them.

Preferred Qualifications :

Experience across appeals, refiling, and denial management. High energy, spontaneity, and flexibility for night shifts. This role suits a motivated AR caller who can resolve denials and underpayments efficiently while consistently meeting quality and productivity standards