TP- Hiring Voice | Upto 4.7 LPA | 3k Openigs 2way Cab | Five Day Work

International Voice Process Customer Support Executive

Company: Teleperformance (TP)

Location: Gachibowli, Hyderabad

Work Mode: Work from Office

Opportunity:

US Client Internet Service Provider Voice Customer Service

Headcount Requirement: 250 FTEs

Key Responsibilities

• Handle inbound customer calls to resolve queries and issues, and provide information about the clients products and services.
  
• Engage in active listening, confirm/clarify customer information, and manage difficult or angry customers with professionalism.
  
• Respond to customer enquiries promptly with empathy and a strong customer service attitude.
  
• Identify customer needs and recommend suitable products or services.
  
• Up-sell/Cross-sell relevant products whenever opportunities arise during customer interactions.
  

Qualifications

• Education: Graduate from any recognized university.
  
• Experience: Minimum 1 year of experience in any customer service role.
  
• Language Proficiency: Strong English communication skills (verbal & written).
  

Assessments

• Versant English Test (VET): CEFR Level B2
  
• Mettl Assessment: Mandatory
  

Compensation

• CTC: Up to 33,334 per month
  (Final offer based on experience and interview performance)
  

Why Join This Process?

• Work with a leading US-based Internet Service Provider.
  
• Stable Work-from-Office role at a prime Gachibowli location.
  
• Excellent career progression in international customer service.
  

Walk-in Details

405, Aditya Trade center, Ameerpet, Hyderbad (Land Mark Opposite Aster Prime Hospital)

10am to 2pm

Walk-in Along with two Sets of Resume, Aadhar card, Pan Card

Reference name on Resume : Neha Pagraj