Branch Operations Manager-BRANCH BANKING-Branch Banking

You will be responsible for the management of day-to-day operations at the branch, ensuring strict adherence to prescribed processes, audit, and regulatory requirements. Your duties will include timely authorization and checking of SO/SDO/RO system input for customer transactions/service requests, branch lobby and customer queue management, managing cash (including FX and TCs) within branch limits, customer complaints management, and ensuring resolution of all complaints within the TAT. Additionally, you will be accountable for the AML & KYC compliance of various account opening forms submitted to CPC/RPC.

Key Responsibilities:

• Manage day-to-day operations of the branch
• Ensure strict adherence to prescribed processes, audit, and regulatory requirements
• Timely authorization and checking of SO/SDO/RO system input for customer transactions/service requests
• Manage branch lobby and customer queue
• Handle cash management within branch limits
• Manage customer complaints and ensure resolution within TAT
• Ensure AML & KYC compliance of account opening forms

Qualifications Required:

• MBA/Graduate
• Minimum of 3 years of work experience
• Thorough overall understanding of banking
• Customer service orientation

- Ability to manage and motivate front office staff.,