ServiceNow Architect/Senior Developer/Developer

ServiceNow Architect/Senior Developer/Developer

Location-PAN India

Experience-Minimum 4 years

This role will be responsible for end-to-end solution design, technical advisory, and best practice implementations, ensuring alignment with business needs, governance frameworks, and innovation initiatives. The ideal candidate will bring hands-on expertise in ServiceNow solutioning, a consulting mindset, and a passion for driving digital transformation using nextgen capabilities like Agentic AI, NOW Assist, Generative AI, and CSDM 4.0.

ServiceNow Solutioning & Architecture

• ? Lead solution design, architecture, and technical strategy for ServiceNOW
• Implementations across ITSM, HRSD, SPM, and SAM.
• ? Work closely with business stakeholders and delivery teams to translate requirements
• into scalable, efficient, and future-ready ServiceNow solutions.
• ? Ensure alignment with CSDM 4.0, ITIL, and governance best practices.
• ? Define ServiceNow data models, integrations, and automation workflows, leveraging AI-driven capabilities.

Client Advisory & Consulting

• ? Act as a trusted advisor to clients, providing expertise on ServiceNow best practices,
• process automation, and workflow optimization.
• ? Lead client workshops, discovery sessions, and roadmap planning for ServiceNow
• adoption.
• ? Guide clients on AI-powered automation, predictive intelligence, and NOW Assist
• capabilities to maximize business value.
• ? Drive continuous improvement and innovation initiatives within client environments.

Delivery & Implementation Leadership

• ? Oversee the technical execution of ServiceNow projects, ensuring high-quality
• delivery and adherence to best practices.
• ? Provide technical oversight, solution validation, and risk mitigation across ServiceNow
• engagements.
• ? Ensure seamless integration of ServiceNow with enterprise applications, cloud
• platforms, and legacy systems.
• ? Define KPIs and success metrics for ServiceNow implementations, ensuring business
• outcomes are met.

Governance, Compliance & Best Practices

• ? Establish and enforce governance frameworks, security standards, and compliance
• models for ServiceNow solutions.
• ? Ensure CMDB integrity, data consistency, and process standardization across
• ServiceNow modules.
• ? Drive adherence to CSDM 4.0, ITIL standards, and platform governance best
• practices.
• ? Define performance monitoring, incident management, and SLA reporting for
• ServiceNow operations.

Technical Leadership & COE Development

• ? Act as a thought leader within the ServiceNow COE, driving capability development
• and knowledge sharing.
• ? Mentor ServiceNow developers, architects, and consultants, ensuring technical
• upskilling and best-practice adoption.
• ? Support ServiceNow practice growth by developing reusable assets, frameworks, and
• accelerators.
• ? Stay ahead of emerging trends in AI-driven automation, Virtual Agents, and
• Generative AI within ServiceNow.

Your Qualifications

• ? 4 years+ of experience in IT consulting, solution architecture, and ServiceNow
• implementation.
• ? Deep expertise in ServiceNow in one of the modules - ITSM, HRSD, SPM, and SAM.
• ? Proven track record in ServiceNow solution design, technical leadership, and bestpractice
• implementation.
• ? Strong understanding of CSDM 4.0, CMDB, ITIL frameworks, and IT service
• management principles.
• ? Experience with AI-driven automation, Virtual Agents, and Generative AI within
• ServiceNow is a plus.
• ? Hands-on experience with ServiceNow scripting, integrations, and workflow
• automation. Experience with AI-driven automation, Generative AI, and intelligent
• workflow orchestration in ServiceNow.