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Job Description
Job title:
Executive - Insurance:
Work towards overall goals of the team in achieving excellent customer service in line with procedural and Service Level requirements, processing Change of Address, Name, Gone Aways, Outstanding premium letters and providing Valuation, Quotation and Projections, General Policy Details, General Policy Amendments / Corrections, Wakeup Packs / Ad-hoc Packs, Record Mismatch / Suspense corrections, Dealing with Multiple Exception reports
Be available to answer member queries within the agreed SLA targets across multiple communication channels
Adhere to Quality Management Systems and comply with regulations and policies from Capita and relevant regulatory bodies
Take ownership of personal and performance development undertaking all relevant training courses, including Mandatory e-learning, to improve and retain pensions and internal systems knowledge and capability
Identify and report risks, complaints, and breaches immediately / within deadlines, to line management and/or the Operational Risk & Compliance Department
Location:
Mumbai,
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Time Type:
Full timeContract Type:
PermanentSkills
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About Company
Capita plc, commonly known as Capita, is an international business process outsourcing and professional services company headquartered in London.
Capita is a leading UK-based company recognized for its consulting, digital services, and software solutions aimed at fostering innovation, transformation, and improved service delivery across various sectors. With its deep expertise in both public and private sectors, Capita has become a key player in enhancing operational efficiencies and customer experiences through technology-driven solutions. The company's success lies in its ability to understand and address the unique challenges faced by its clients, offering customized solutions that drive real value and sustainable growth. This approach has positioned Capita as a crucial partner for organizations looking to navigate the complexities of digital transformation.
A career at Capita offers individuals the opportunity to be at the forefront of these transformational initiatives, contributing to meaningful projects that have a significant impact on communities and businesses. Capita's commitment to innovation and excellence is reflected in the diverse range of projects and challenges its employees engage with, providing a dynamic and stimulating work environment.
Moreover, Capita places a strong emphasis on creating an inclusive and supportive workplace culture, where every employee is valued and given the chance to thrive. Those pursuing a Capita career are met with ample opportunities for professional development, including access to comprehensive training programs, mentorship schemes, and a variety of work experiences across different sectors. This focus on personal growth and development ensures that employees not only contribute to Capita's success but also build rewarding careers marked by continuous learning and progression.
Capita's dedication to fostering a rewarding work environment and its approach to employee engagement and development make it an attractive option for those seeking a career with purpose and progression. By offering a platform where individuals can make a tangible difference and grow professionally, Capita stands out as a company that not only drives innovation and transformation for its clients but also invests in the future of its workforce.
Important dates & deadlines?
Application Deadline
12 Oct 26, 05:12 PM IST
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