Enterprise Sales Manager

• Enterprise Sales Manager
• Experience: 8 - 13 years
• Location: Chennai, Bengaluru
• Job description:
• Role Overview:

The Enterprise Sales Manager will own the complete business target for MS Teams Direct Routing (MST) and Managed Communication Services. This role focuses on acquiring Corporate/Enterprise customers and driving revenue through advanced communication solutions, including AI-powered voice technologies, cloud telephony, and multi-location enterprise communication setups.

Experience & Skill Requirements:

Mandatory Requirements:

• Minimum 8 years of experience in Enterprise Communication Sales.

• Strong communication, negotiation, and presentation skills.

• Proven experience engaging and selling to CxO-level decision makers.

Hands-on experience in selling:

• SIP / VoIP solutions

• Unified Communications

• Experience in Enterprise PBX sales (Cisco, Avaya, Sangoma) is an advantage.

Preferred (Not Mandatory):

• Sales exposure in Middle East, Africa, Philippines, or Europe markets.

• Experience handling global clients, compliance, and multi-country regulatory requirements.

About VIVA (Products/Services Range):

The Enterprise Sales Manager will be responsible for selling the following services to Enterprise/Corporate clients:

• AI-powered Voice Bots (Virtual Agents)

• Microsoft Teams Direct Routing

• Cloud Telephony Services

• Managed Communication Services

• Contact Center Solutions

Key Responsibilities:

Enterprise Sales & Acquisition:

• Drive new customer acquisition for Corporate/Enterprise segments.

• Identify, target, and engage CxOs and key decision makers.

• Own the complete sales cyclefrom lead generation to deal closure.

Solution Sales & Consultative Selling:

Should have experience selling enterprise communication solutions such as:

• AI powered Voice BOTs (Virtual Agents)

• Multi-location inbound/outbound voice call connectivity

• Cloud telephony for global calling

• Domestic calling services

• Application integrations (CRM, support systems, ERP)

• Country-specific compliance and regulatory frameworks

• Enterprise security and QoS parameters

Cross-Functional Collaboration:

• Work with Marketing to provide market insights, define campaigns, and support lead generation initiatives.

Work with Presales to:

• Translate customer requirements

• Build Solution Architecture, BoM, and BoQ

• Ensure successful PoC execution, documentation, and report submission.

Proposal, Negotiation & Closure:

• Present proposals jointly with presales.

Drive commercial discussions, negotiate pricing, and finalize:

• Agreements

• MSA

• SLA

• SoW

Execution & Customer Success Coordination:

Work closely with Delivery and Support teams to ensure:

• Smooth onboarding

• Compliance with agreed SLA/QoS

• Customer satisfaction

Channel & Partner Management:

• Manage and drive existing Partners/Resellers to enhance sales funnel.

• Identify, evaluate, and sign up new Partners/Resellers to grow business.

• Monitor partner performance and ensure alignment with revenue goals.

Revenue & Commercial Governance:

• Ensure achievement of revenue targets with desired profit margins.

- Support Finance in recovery of ageing payments and resolving billing issues.