Branch Manager Agency Channel

Company Description Care Health Insurance is a specialised health insurer offering a wide range of products, including retail health insurance, top-up coverage, personal accident, maternity, international travel insurance, critical illness, and group health solutions for corporates and rural markets. The company focuses on consumer-centricity, consistently investing in technology to enhance customer service, drive product innovation, and offer value-for-money solutions. Care Health Insurance also provides comprehensive wellness services to support preventive care and better health outcomes. The organisation has received multiple industry recognitions, including awards for overall achievement, smart insurer, sales excellence, claims service leadership, and best health insurance offerings. These accolades highlight its strong market presence and commitment to quality, making it an attractive workplace for insurance professionals.

Role Description This is a full-time, on-site Branch Manager role in the Agency channel, based in Cuttack. The Branch Manager will lead and manage the agency branch operations, including recruiting, onboarding, and mentoring insurance advisors and agency partners to achieve sales and growth targets. The role involves planning and executing sales strategies, monitoring performance metrics, and driving consistent business development in the assigned territory. The Branch Manager will ensure compliance with company policies and regulatory guidelines, maintain high standards of customer service, and oversee resolution of customer queries and escalations. Daily responsibilities also include coordinating with regional and head office teams, conducting training sessions, and preparing regular reports on branch performance, market trends, and competitor activities.

Qualifications

• Strong sales and business development skills, including agency channel management and target-driven execution.
• Experience in insurance or financial services, with understanding of health insurance products and regulatory requirements.
• People management capabilities, such as team leadership, coaching, and performance monitoring for advisors and staff.
• Customer relationship and service skills, including handling queries, resolving escalations, and maintaining long-term client relationships.
• Analytical and planning skills for forecasting, territory planning, and interpreting sales and productivity reports.
• Effective communication and negotiation skills, with the ability to collaborate with internal stakeholders and external partners.
• Bachelors degree in business, finance, marketing, or a related field; postgraduate qualifications are an advantage.
• Proficiency in basic computer applications (MS Office, CRM or sales management tools) and comfort with technology-enabled processes.
• Prior experience in a branch or team leadership role, preferably within an agency or distribution network.
• Ability to work on-site in Cuttack and travel within the local region as required.