Call Center Representative (Remote) | US Healthcare | Night Shift | Native-Level English Acce

warning Step 1: Complete the video interview first

Every applicant must complete our short one-way video interview before we review any application. It takes about 10 minutes, and you can record from your phone or computer. We use it to hear your English accent and how you speak with callers.

• backhand index pointing right https://app.hireflix.com/public-application/6acfc423e0b013f3cdcb2be6
• Applications without a completed video interview will not be considered.
• About the role

We’re a US healthcare services company that helps seniors across the United States. We’re hiring friendly, professional call center representatives to speak with American patients and their families by phone. The job is fully remote, so you can work from anywhere, as long as you can work US business hours.

• Hours
• Monday to Friday, 9:00 AM – 6:00 PM US Eastern Time
• That’s 5:00 PM – 2:00 AM in Dubai (6:00 PM – 3:00 AM from November to mid-March). Please check what these hours are in your time zone.
• What you’ll do
• Answer incoming calls from US seniors and their families, and make scheduled callbacks
• Explain our services clearly and patiently
• Collect and verify patient information (name, date of birth, insurance details when needed)
• Transfer patients to clinicians and schedule callbacks
• Write clear, accurate notes in our patient system after every call
• Follow privacy rules (HIPAA) and call scripts
• Requirements

A clear, native-level English accent is required, such as American, British, Australian or European. Callers are US seniors, and many are hard of hearing, so you must be easy to understand on the phone.

• Excellent spoken and written English
• At least 1 year of call center or customer service experience; US healthcare or insurance experience is a plus
• Patience, warmth and respect when speaking with older adults
• Comfortable typing notes while on a call and using basic computer systems
• A quiet, private workspace with no background noise
• A reliable laptop or desktop, high-speed internet and a noise-canceling headset
• Available to work US Eastern hours consistently
• What we offer
• Fully remote work
• Competitive salary based on experience
• Paid training on our systems and US healthcare basics
• A stable, long-term position with a growing US company
• How to apply
• Complete the video interview: https://app.hireflix.com/public-application/6acfc423e0b013f3cdcb2be6
• Our team will review your video and contact shortlisted applicants.