Key Account Manager (from Ecommerce Industry)

About The Opportunity

A fast-scaling leader in the e-commerce enablement and digital commerce acceleration space, we empower brands and marketplaces to scale revenue through strategic account partnerships, platform optimization, and data-driven growth playbooks. Our Key Account Managers act as trusted advisors—bridging client ambitions with execution excellence to drive retention, expansion, and marketplace dominance across Indias most dynamic digital ecosystems.

Role & Responsibilities

• Own end-to-end relationship management for 10–15 high-value e-commerce clients, driving retention, satisfaction, and revenue growth through strategic business reviews.
• Translate client business goals into execution roadmaps—optimizing listing performance, inventory sync, promotion calendars, and conversion levers across platforms like Amazon, Flipkart, Meesho, and Shopify.
• Collaborate cross-functionally with Growth, Tech, and Operations teams to unblock client pain points, implement tooling upgrades, and scale automation for efficiency.
• Monitor KPIs (GMV, CAC, retention rate, NPS) and proactively surface insights—turning data into actionable recommendations for revenue acceleration.
• Upsell and cross-sell platform modules, analytics dashboards, and premium services to increase client stickiness and ARPU.
• Lead quarterly business reviews with C-suite stakeholders, presenting ROI, growth levers, and forecasted pipeline aligned to client P&L.

Must-Have

• Amazon Seller Central
• Flipkart Seller Hub
• Shopify Plus
• CRM Platforms (HubSpot, Salesforce)
• P&L Ownership
• B2B Client Retention
• Growth Hacking Tactics
• Client Onboarding Frameworks

• SQL for Self-Service Analytics
• A/B Testing Methodology
• Marketplace Fee Optimization

• Competitive salary + performance-linked incentives + stock options for top performers.
• On-site collaboration in vibrant, high-energy hubs across Bangalore, Mumbai & Delhi with unlimited coffee, snacks, and Friday happy hours.
• Fast-tracked leadership pathways—own your clients, build your team, and lead revenue verticals within 18 months.

Skills: amazon,platforms,e-commerce,acceleration,digital,revenue,optimization,analytics,commerce,data