Customer Support Executive

Key Responsibilities

• Handle inbound customer calls and resolve queries.
• Understand customer requirements and provide appropriate solutions.
• Handle complaints professionally and maintain a positive customer experience.
• Record customer interactions and update information in the system.
• Follow company processes, quality standards and call-handling guidelines.
• Escalate complex or unresolved issues to the concerned department.
• Achieve assigned quality, productivity and customer satisfaction targets.

Eligibility

• 12th Pass / Graduate candidates can apply.
• Freshers and candidates with customer service/BPO experience are welcome.
• Good verbal communication skills.
• Basic computer knowledge.
• Ability to handle customers patiently and professionally.
• Hindi is mandatory