Product Owner- IT Asset Management (servicenow)

Tasks & Responsibilities: (Major task and role person will have to perform list all the relevant points)

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• Responsible for the functional architecture, process landscape and implementation of the existing ServiceNow product ITAM.

• Planning, coordination, and control of product functionalities in collaboration with the platform owner, the platform architect and the business stakeholders
• Continuous improvement of the overarching module implementation
• Continuous improvement of the overarching module implementation
• Providing dashboards and reporting on the process KPIs of ITAM processes in coordination with the business
• Providing consultancy and supporting the business in planning, process design, evaluation, and implementation of new and existing ITAM product services
• Responsible for the functional and technical documentation of modifications and configurations
• Planning and conducting regular information sessions for stakeholders about projects, implementations, and innovations in the ServiceNow context of the ITAM product
• Developing, maintaining, and updating internal communication/marketing measures for the product ITAM
• Authoring themes, epics and user stories, defining features for the processes and functionalities within the ITAM product

Education & Trainings: (Basic & Professional)

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• University degree or Equivalent recognized degree.
• At least six (6) years of experience in the ServiceNow environment
• At least four (4) years of experience in IT Asset Management, IT Software Asset Management and asset accounting processes
• Very good skills and experience in implementing and maintaining ITAM environments
• Very good procedural/functional and technical understanding of a CMDB, CSDM, SAM processes, asset integration interfaces and the ServiceNow data model
• Ability to independently model well-thought-through and structured processes
• Experience in working successfully in an agile environment
• High motivation in quality documentation preparation
• Intercultural experience
• Independent, solution-oriented, and structured way of working
• Interest in new and innovative solution approaches
• Friendly, communicative, and team-oriented appearance
• Comfort zone also includes public speaking situations
• Basic travel readiness
• Very good English skills in writing and speaking

Technical know-how:(Mention the technology on which person must be experienced)

Mandatory

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• ITAM 4 years of Experience.
• ServiceNow Domain 6 years of Experience.
• ServiceNow implementation experience.
• ServiceNow ITAM implementation experience.
• Ability to provide process insights to the Support team.
• Understanding of ServiceNow processes.

Good to know

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• ServiceNow Developer.
• ITAM certification.
• Integration with other platforms.

Soft Skills:(Inputs on soft skills required for role, like team management, communication, customer management etc)

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• Good Communications Skills

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Experience (in yrs.)

Total

8-12 years

Relevant*

(*Experience in related field, industry, products etc)

At least 6 years.

4 years in ITAM and asset accounting processes