Head - Warehouse Operations & Supply Chain - Retail/Apparel/FMCG/eCommerce.

Job Title: Head Warehouse Operations & Supply Chain.

Location: Gurgaon, India.

Department: Supply Chain & Logistics.

Role Summary

The Head Warehouse Operations & Supply Chain will be responsible for end-to-end management of warehousing, distribution, and supply chain for 500+ retail stores, e-commerce, and marketplace channels.

The role requires strategic leadership to ensure speed-to-store, OTIF delivery to customers, marketplace SLA adherence, and cost-efficient operations while maintaining high inventory accuracy and operational excellence across a multi-location warehouse network.

Key Responsibilities

Supply Chain Strategy & Leadership

• Develop and implement a multi-channel supply chain strategy to support retail, e-commerce, and marketplace operations.
• Lead a team across central, regional, and satellite warehouses with strong governance on KPIs, safety, and compliance.
• Build an agile supply chain to meet seasonal peaks (festivals, sales events) and promotional campaigns.

Warehouse Operations Management

• Oversee inbound, storage, picking, packing, and outbound processes across central DCs, regional warehouses, and store backrooms.
• Ensure rapid replenishment to stores and same-day/next-day fulfillment for e-commerce orders.
• Maintain inventory accuracy >99% through cycle counts and regular audits.
• Drive automation (WMS, barcode/RFID, conveyor systems) to increase productivity.

Multi-Channel Fulfillment

• Implement fulfillment models for retail replenishment, marketplace dispatch, and D2C e-commerce orders from a unified inventory pool.
• Ensure marketplace orders meet SLA compliance for shipping timelines and cancellations.
• Optimize click-and-collect and ship-from-store capabilities for omni-channel efficiency.

Inventory Planning & Management

• Partner with merchandising and planning teams for accurate demand forecasting and stock allocation.
• Optimize inventory turns while avoiding stock-outs and overstock situations.
• Maintain real-time visibility of stock across warehouses, stores, and e-commerce platforms.

Logistics & Distribution

• Manage contracts with 3PL partners, courier services, and transporters to ensure cost-efficient last-mile and reverse logistics.
• Monitor OTIF (On-Time In-Full) performance for store deliveries and customer shipments.
• Reduce transit damages and improve packaging standards.

Process Excellence & Cost Optimization

• Implement Lean, Six Sigma, and Kaizen practices for continuous process improvement.
• Use analytics to drive route optimization, load consolidation, and warehouse layout efficiency.
• Achieve targeted logistics cost per unit without compromising service quality.

Compliance, Safety & Risk Management

• Ensure EHS (Environment, Health & Safety) compliance at all facilities.
• Conduct regular safety drills, audits, and compliance checks.
• Maintain business continuity plans for supply chain disruptions.

Key Performance Indicators (KPIs)

• Store replenishment OTIF (%).
• E-commerce & marketplace SLA compliance (%).
• Inventory accuracy (%).
• Logistics cost per unit/order.
• Order cycle time (store & e-com).
• Shrinkage and damage rates.
• Warehouse productivity metrics (picks per hour, orders fulfilled per day).

Qualifications & Experience

• Bachelors degree in Supply Chain, Logistics, Engineering, or related field; MBA preferred.
• 1215 years of experience in supply chain & warehouse operations, preferably in retail, apparel, FMCG, or e-commerce.
• Proven experience in managing multi-channel supply chains (retail + e-com + marketplace).
• Strong knowledge of WMS, ERP, and TMS platforms; exposure to RFID, automation, and real-time tracking systems.
• Experience handling seasonal high-volume peaks.

Skills & Competencies

• Strategic thinker with strong operational execution skills.
• Strong leadership and team management abilities.
• Data-driven decision-making and problem-solving skills.
• Excellent vendor negotiation and relationship management.
• Ability to thrive in a fast-paced, high-growth retail environment.