Director HR Operations

Role & responsibilities

• Lead and manage the overall HR Operations function, ensuring seamless delivery of end-to-end HR services across the organization.
• Oversee employee lifecycle management, including onboarding, employee data management, transfers, promotions, exits, and separation processes.
• Drive HR Shared Services / HR Service Delivery operations, ensuring efficient service delivery across a large employee base.
• Establish and monitor SLAs, KPIs, process controls, and operational governance to ensure service excellence.
• Lead payroll operations, compensation administration, benefits management, and statutory compliance in coordination with relevant stakeholders.
• Drive HR process standardization, automation, digital transformation, and continuous improvement initiatives.
• Ensure accuracy, integrity, and confidentiality of employee records and HR information systems.
• Partner with senior leadership, HR Business Partners, Finance, IT, and other stakeholders to align HR operations with business objectives.
• Lead, mentor, and develop large HR Operations teams while building a strong performance-driven culture.
• Identify operational risks, implement robust controls, and ensure adherence to applicable labour laws and regulatory requirements.

Preferred candidate profile

• 15-2 years of overall experience in HR, with significant experience in HR Operations leadership.
• Must have experience managing HR Operations for a large organization with an employee strength of more than 20,000 employees.
• Strong experience in HR Shared Services, HR Service Delivery, and large-scale HR process management.
• Hands-on expertise in employee lifecycle management, payroll, HR administration, compliance, and HR governance.
• Experience in HR transformation, process automation, digitization, and operational excellence.
• Strong exposure to HRMS / HCM platforms such as SAP SuccessFactors, Workday, Oracle HCM, or similar systems.
• Demonstrated ability to lead large teams and manage complex, multi-location HR operations.
• Excellent stakeholder management, leadership, analytical, and strategic decision-making skills.