OTC Collections Specialist

Position Title: Collections Specialist

Job Family: OtC

Function: Finance

Scope of the job

Job purpose:

Collections Specialist is responsible for accurate and timely managing of the

Collection Process. Close cooperation with key stakeholders in order to make E2E

process smooth and efficient.

Key responsibilities:

- Owns the Customer Ledger and is responsible for keeping it clear and

clear and meeting collection targets

- Acts as a Business Partner to OpCos (e.g. Cash/ Pre Legal Collectors,

Sales, Customer Service,) in order to provide timely and accurate data

and ensure effective collections

- Work collaboratively with other HGSS teams (MDM and other Front and

Back Office teams) to ensure effective delivery of collection processes

and that standards are being followed

- Manage customer relationship accounts and ensure a high level of

service is provided at all times

- Handling incoming and outgoing calls with customers

- Identifies held orders and takes appropriate actions to resolve them

managing the credit limit exceeded process in accordance with credit

policy

- Support and contribute to the delivery and implementation of

continuous improvement projects in collaboration with OpCo, HGSS and

in line with Companys standards

- Regularly updates the Team Leader about developments and progress

of collections opportunities and issues

- Drives own personal development in Finance specific skills and business

knowledge of implementing his/her development plan

- Ensures process controls, policies and compliance are adhered to and

suggest any improvements as appropriate

- Maintains complete and up to date process documentation

3. Business context

Reports to : Collections Team Leader

Key contacts (roles): Front and Back Office Teams, OpCo Finance & Non-Finance Teams, Customers

5. Position profile

Qualifications:

Experience / skills required:

- Strong customer focus

- Strong communicator

- Negotiation skills

- Influencing skills

- Ability to deal with resistance

- Understanding of end2end Order to Cash process

- Business knowledge

- Written and verbal communication skills

- Experience in multi-national environment (incl. Shared Services

Centres)

- Mind-set and Behaviours aligned with Company's Finance Behaviours

- Strong demonstrated use of Excel, Word, and PowerPoint

Language(s): - Excellent written and verbal local language (C1/C2)

- English B2 or better