Human Resource Manager

• Role Overview
• The HR Manager will be responsible for HR Operations, Payroll, Employee Relations, HR Policies, Performance Management, Compliance, and Employee Engagement.
• This role will focus on managing the employee lifecycle and HR infrastructure across the organization, including our corporate employees and companion workforce.
• Recruitment and talent acquisition will not be part of this role.
• Key Responsibilities
• 1. HR Operations & Employee Lifecycle

• Manage employee onboarding, documentation, employee records, and exit formalities.
• Maintain employee databases, HRIS, attendance, leave, and personnel records.
• Develop and streamline HR processes to support organizational growth.
• Ensure smooth employee lifecycle management across locations.

2. Payroll & Compensation

• Manage monthly payroll processing in coordination with Finance.
• Ensure accurate salary calculations, deductions, incentives, and reimbursements.
• Manage employee compensation records, payroll queries, and salary-related documentation.
• Coordinate statutory deductions and payroll compliance requirements.

3. HR Policies & Compliance

• Develop, implement, and maintain HR policies, SOPs, and employee handbooks.
• Ensure compliance with applicable labour laws and statutory requirements.
• Manage employment contracts, disciplinary procedures, and HR documentation.
• Establish consistent HR practices across locations.

4. Employee Relations & Engagement

• Act as the primary point of contact for employee grievances and workplace concerns.
• Handle employee disciplinary matters and conflict resolution.
• Drive employee engagement, recognition, and retention initiatives.
• Build a positive, transparent, and inclusive workplace culture.

5. Performance Management

• Establish and manage performance appraisal cycles.
• Support managers in goal setting, performance reviews, and improvement plans.
• Develop employee performance tracking and feedback mechanisms.
• Ensure accountability and alignment with organizational objectives.

6. Companion Workforce HR Management

• Manage HR documentation and employee lifecycle processes for companions.
• Establish processes for companion attendance, leave, conduct, and grievance management.
• Coordinate companion incentive administration and payroll-related matters.
• Develop engagement and retention initiatives for the companion workforce.
• Support employee welfare and workplace issue resolution.

7. HR Reporting & Process Improvement

• Prepare HR dashboards and monthly reports covering headcount, attrition, attendance, payroll, and employee engagement.
• Identify opportunities to automate and improve HR processes.
• Partner with leadership to support organizational development and workforce planning.

Desired Candidate Profile

• 58 years of experience in HR, preferably in startups, service organizations, healthcare, hospitality, or workforce-intensive businesses.
• Strong experience in HR Operations, Payroll, Employee Relations, and Labour Compliance.
• Experience managing employee lifecycle processes across multiple locations.
• Exposure to managing large or distributed frontline workforces will be an advantage.
• Strong communication, problem-solving, and stakeholder management skills.
• Ability to independently build HR processes in a fast-growing organization.
• Hands-on, proactive, and comfortable working in a dynamic startup environment.