Sr. Salesforce Business Analyst | Remote/WFH | Long-Term Contract

Hiring: Senior Salesforce Business Analyst / Functional Consultant

Work Mode: Remote

Engagement: Long-Term Contract

Shift Timing: 11:00 AM 8:00 PM IST

Working Hours: 8 hours per day

We are looking for an experienced Senior Salesforce Business Analyst / Functional Consultant for a long-term CRM consulting engagement.

Key Responsibilities:

• Gather, analyse, prioritise and document business requirements.
• Translate business needs into functional specifications and user stories.
• Act as a bridge between business stakeholders and Salesforce technical teams.
• Provide functional guidance on CRM processes, configurations and best practices.
• Manage CRM enhancement projects, backlogs and implementation timelines.
• Coordinate with business teams, developers and implementation partners.
• Maintain project documentation and track progress using Jira / Confluence.
• Provide functional support to end-users and coordinate technical escalations.

Required Skills:

• Strong experience in Salesforce Functional Consulting / Business Analysis.
• Salesforce Sales Cloud.
• Salesforce Marketing Cloud.
• Requirement gathering and stakeholder management.
• Functional documentation, user stories and backlog prioritisation.
• Agile methodology, Jira and Confluence.

Good to Have:

• Salesforce Agentforce / AI capabilities.
• Experience in CRM transformation and digital enhancement projects.
• Salesforce Vibes and nonprofit / international organisation experience.

Preferred Profiles:

• Senior Salesforce Business Analysts
• Salesforce Functional Consultants
• Salesforce CRM Solution Consultants