Customer Relationship Specialist (CRM) - Chennai

Department Icon Operations Maintenance & Support
Posted: 8 months ago
1-5 years
Chennai(Sholinganallur +1)
Operations Maintenance & Support
work from office
Full Time

Posted: 8 months ago
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Job Description

Job description


Hiring for customer relationship executive.

Role:CRM Executive

Industry:Real Estate

Experience:2 to 7 years

Location:Chennai


Key Responsibilities

  • Handle customer queries and provide end-to-end support post-booking.
  • Coordinate with sales, finance & project teams for customer requirements.
  • Manage CRM software: update bookings, payments, agreements & customer details.
  • Follow up for payments, document submission and agreement execution.
  • Track customer milestones: allocation, registration, handover.
  • Manage customer escalations and ensure timely resolution.
  • Prepare MIS reports related to bookings, collections, cancellations, and customer communication.
  • Support during events, site visits, and handover processes.

Benefits:

  • Highest Incentives
  • Abroad Trips
  • Free Breakfast
  • Free Lunch

Skills

Customer ExperienceCustomer SatisfactionCustomer SupportCustomer ServiceCustomer CareRelationshipCustomer RelationshipCRMCustomer Relationship

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About Company

Casagrand is a real estate enterprise committed to building aspirations and delivering value. We have developed over 38 million sq. ft. of prime residential real estate across Chennai, Bengaluru, and Coimbatore. Over 27,000 happy families across 150+ landmark properties stand testimony to our commitment.

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