Tele Caller

: Telemarketing Associate

Department: Tele-Marketing

Reporting To: Tele-Calling Team Manager / Team Leader

Location: Thiruvanmiyur

About the Role

The Telemarketing Associate acts as a key liaison between counsellors and parents, ensuring smooth coordination for school visits and resolving parent queries. This role is part of the central Tele-calling team, responsible for driving visit bookings, maintaining accurate records, and supporting counsellors in closing parent requirements efficiently.

Key Responsibilities

1. Lead Management & Productivity

• Achieve daily productivity benchmarks based on allocated leads.
• Meet minimum call targets as defined in the CRM.
• Ensure timely follow-ups and effective utilisation of all leads.

2. Visit Booking & Conversions

• Contact parents to schedule and confirm school visits.
• Drive conversion of visit bookings through callback management.
• Address parent queries and provide clarity to overcome objections.

3. Database & Reporting

• Maintain and update the parent interaction database, MIS, and status reports in the company system.
• Ensure accuracy and timeliness in all data entries.

4. Target Achievement

• Deliver on weekly and monthly performance targets related to call volume, follow-ups, and visit conversions.

5. Parent Communication & Support

• Understand parent requirements and provide appropriate guidance.
• Handle objections tactfully and ensure a positive experience.
• Manage dispute resolutions and escalate concerns to the counselling Team Leader when required.

6. Coordination with Counselling Team

• Communicate parent requirements to the counselling Team Leader to support efficient closure.
• Follow up with the counselling team for completion of parent requests and keep parents informed until closure.

Skills & Qualifications (Optional)

• Strong communication and interpersonal skills.
• Ability to handle objections and work in a fast-paced environment.
• Familiarity with CRM tools or willingness to learn.
• Problem-solving mindset with attention to detail.