Virtual Receptionist (US Voice Process)

Duties and Responsibilities - Virtual Receptionist

• Serves patients by greeting and helping them, scheduling appointments, and maintaining records and accounts.
• Welcomes patients and visitors in person or on the telephone, and answers or refers inquiries.
• Comforts patients by anticipating patients anxieties, answering patients questions, and maintaining the reception area.
• Helps patients in distress by responding to emergencies.
• Protects patients rights by maintaining confidentiality of medical, personal, and financial information.
• Maintains operations by following policies and procedures, reporting needed
  changes.
• Keeps patient appointments on schedule by notifying providers of patients arrival.
  

Requirements:

• Must have excellent communication skills.
• Experience in the US voice process is desirable.
  
• Should be willing to work in night shift.
  
• Freshers are welcome.