Posted: 8 months ago
1-3 years
Gurugram(Institutional Area Sector 32)
Operations Maintenance & Support
work from office
Full Time
Posted: 8 months ago
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Job Description
- Ensure Implementation of defined processes across the Operations team, Innovate and Improve the
- processes to optimize for performance based on goals of the organization
- Consumer complaints to be handled and solved , Assess the capacity readiness for pan India in line with the short term and long- term business plans and work with Zonal Managers to highlight and bridge the gap
- Ensure training mechanism for the entire team including third party partners
- Work with the Business head to ensure dynamic business goals are met and timely recruitment and placement takes place to cater to the growing demand
- Analyse Rider performance metrics for better customer and merchant experience like on-time delivery, completion%, escalation% and drive supply team for controlling parameters and conduct RCA for improving them
Skills
OperationsBackend OperationsOperational SupportBackendDrivesBackend ProcessOperationsDeliveryIf a job posting appears fraudulent, asks for payment, contains misleading information, or violates our guidelines, please report it immediately. Our team will review it promptly, Jobaaj does not charge any fee from the applicants.
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