Reception

Role & responsibilities

Front Desk Management

• Welcome and greet visitors, guests and clients in a courteous and professional manner.
• Ensure all visitors are attended to promptly and directed to the appropriate departments or personnel.
• Maintain visitor registers and ensure adherence to entry and security protocols.
• Manage incoming and outgoing telephone calls and transfer them to the concerned departments.
• Handle general enquiries and provide accurate information.

Administrative Coordination

• Manage incoming and outgoing courier, mail and document distribution.
• Maintain front-office records, registers and daily reports.
• Coordinate meeting room bookings and visitor appointments.
• Ensure the reception area is clean, organised and presentable at all times.
• Assist with basic administrative and clerical activities.

Coordination & Communication

• Coordinate with internal departments for visitor appointments and meeting arrangements.
• Inform concerned employees about visitor arrivals.
• Support internal communication and administrative coordination.
• Handle visitor queries and concerns professionally.

Service & Professional Standards

• Maintain a high standard of grooming, personal hygiene and professional etiquette.
• Ensure courteous communication and a positive first impression.
• Maintain confidentiality of company information and visitor details.
• Follow company policies, safety procedures and front-office protocols.