Parts Product Specialist

• Ensure Aftermarket NPI readiness at Gateway 6 (GW6)/first ship date for the new programs. Which includes 100% availability for critical parts, >97% availability for all serviceable parts and >97% NPI parts availability within the sales region.
• Monitor and track upcoming NPI programs using the NPI systems. Maintain and update Model Distribution Plans to translate the sales forecasts into part level details for effective stocking decisions.

• Lead Service Parts Blitz meetings in collaboration with Product Groups, Service Engineers, and other stakeholders to define serviceability strategies for new content in NPI programs.
• Support Parts Product Analysts (PPA) during new parts introduction by providing essential inputs such as stocking plans, initial order quantities, and product-specific parameters. Escalate issues related to missing data or delayed engineering releases to appropriate engineering teams.
• Manage inventory and maintain parts availability at >95% for NPI parts to ensure customer satisfaction.

• bachelors degree in engineering, Math s, Science or Commerce with 6 to 8 years of relevant industry experience in Service Parts, Supply Chain, Inventory Management, and Procurement.
• Prior experience with Caterpillar NPI Authorizations, Parts Inventory Management, and familiarity with parts distribution practices and inventory management systems is preferred.
• Proven ability to build and maintain effective working relationships with global process partners; excellent interpersonal, oral, and written communication skills are essential.
• Demonstrated customer focus and ability to work effectively in a fast-paced, time-sensitive environment; capable of leading cross-functional projects.
• Solid understanding of statistical and problem-solving tools; hands-on experience with Six Sigma methodologies and Lean principles.
• Willingness to work in US/UK shift timings to ensure adequate overlap with global stakeholders.

Business Acumen: Good product knowledge, NPI processes, concepts and tools knowledge that are needed for making sound decisions in the context of the companys business; ability to apply this knowledge appropriately to diverse situations.

• Level Working Knowledge:
• Comments on the organizations (product group) business model and Aftermarket goals.
• Communicates key considerations for business decision making process.
• Participates in business tasks to get things done, caters to key stakeholders and their priorities.

Inventory Management: Knowledge of processes and methods of inventory management; ability to effectively manage organizations materials, commodities, merchandise, or products.

• Level Extensive Experience:
• Manage daily/weekly service loss analysis and share RCCA for top loss parts.
• Ensures that the inventory is at an appropriate level and meets both internal and external customer requirements. Reviews reports used for inventory management and initiates timely actions to mitigate the availability risk.
• Provides guidance on inventory management for a specific product group and Parts Product Analysts.

Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.

• Level Extensive Experience:
• Adapts documents and presentations for the intended audience.
• Demonstrates both empathy and assertiveness when communicating a need or defending a position.
• Communicates well downward, upward, and outward.

Problem Solving: Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.

• Level Extensive Experience:
• Organizes potential problem solvers and leads problem resolution efforts.
• Uses varying problem-solving approaches and techniques as appropriate.
• Develops successful resolutions to critical or wide-impact problems.