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Job Description
This role will assist in maintaining and monitoring IT infrastructure, ensuring smooth operations, and providing technical support to internal teams. This is an entry-level role designed to build foundational skills in IT systems, networking, and operational processes.
Key Responsibilities
- Monitor IT systems and escalate issues to senior engineers as needed.
- Provide first-level support for servers, networks, and applications.
- Assist in routine maintenance tasks such as patching, backups, and system health checks.
- Document incidents, resolutions, and operational procedures.
- Support onboarding activities like account setup and access provisioning.
- Learn and adhere to IT security and compliance standards
- Incident MTTR improvement and SLA adherence
- Reduction in repeat incidents / operational noise
- Change implementation success rate
- Operational automation adoption & runbook compliance score
- Platform uptime contribution
- Quality and completeness of RCA & problem closure
Skills
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