Jr. Engineer - IT Operations Support

Department Icon IT / Software Development & Related
Posted: 3 months ago
0-1 years
Bengaluru / Bangalore, Karnataka
IT / Software Development & Related
work from office
Full Time

Posted: 3 months ago
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Job Description

This role will assist in maintaining and monitoring IT infrastructure, ensuring smooth operations, and providing technical support to internal teams. This is an entry-level role designed to build foundational skills in IT systems, networking, and operational processes.

Key Responsibilities

  • Monitor IT systems and escalate issues to senior engineers as needed.
  • Provide first-level support for servers, networks, and applications.
  • Assist in routine maintenance tasks such as patching, backups, and system health checks.
  • Document incidents, resolutions, and operational procedures.
  • Support onboarding activities like account setup and access provisioning.
  • Learn and adhere to IT security and compliance standards

Key Performance Indicators (KPIs)

  • Incident MTTR improvement and SLA adherence
  • Reduction in repeat incidents / operational noise
  • Change implementation success rate
  • Operational automation adoption & runbook compliance score
  • Platform uptime contribution
  • Quality and completeness of RCA & problem closure

Skills

It Infrastructure

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