Front Desk Executive

Looking for a Front Desk Executive for a fitness academy in Mumbai!

Responsibilities:

• Interact with clients, addressing queries, and ensuring satisfaction. Manage Customer Relationship Management (CRM) software/system efficiently.
• Maintain basic records, including income and expenses. Generate and send invoices to clients as required.
• Manage operations at Andheri and the Bandra branches. Ensure smooth functioning during class hours. Supervise space in Santacruz (currently inactive).
• Conduct monthly cross-checks of attendance records. Verify income and expenses, preparing detailed reports by month-end.
• Coordinate with stakeholders for special events or workshops. Participate in team meetings.
• Oversee staff schedules and tasks.
• Daily reporting of notable incidents at the end of the day. -Regular review with management weekly. 

Requirments

• Bachelors degree in Commerce/ Business Administration, Sales, Marketing or a related field
• 1-3+ years of experience in sales and operations, preferably in fitness, hospitality, events, or entertainment industries
• Basic billing and accounting exposure is a plus
• Excellent communication, interpersonal, and problem-solving skills
• Proficiency in MS Office and online booking systems
• Good time management, organisational skills, and attention to detail.