Counsellor (Eye Counsellor)

Key Roles and Responsibilities:

1. Patient Counselling

• Provide clear and compassionate counselling to patients regarding their diagnosis, treatment options, and surgical procedures.
  
• Explain pre-operative and post-operative instructions, risks, benefits, and expected outcomes.
  
• Clarify doubts and help patients make informed decisions about their eye care.
  
• Support patients emotionally, especially elderly or anxious individuals.
  

2. Surgical Counselling & Conversion

• Explain different surgical options (e.g., cataract, LASIK, retina, glaucoma) and the technologies used.
  
• Discuss package details, costs, insurance, and payment options.
  
• Follow up with patients who have been advised surgery to facilitate decision-making.
  
• Work with doctors and front office staff to maximize surgery conversion rates.
  

3. Coordination with Medical & Administrative Teams

• Coordinate with ophthalmologists, optometrists, and the operation theatre (OT) team for scheduling surgeries.
  
• Communicate patient decisions and special requirements to the respective departments.
  
• Ensure proper documentation of consent forms, surgery bookings, and payment receipts.
  

4. Patient Education & Support

• Educate patients on post-surgery care, medication schedules, and follow-up visits.
  
• Distribute educational materials, brochures, or videos related to eye health and treatment.
  
• Handle patient feedback and escalate unresolved issues to the appropriate authority.
  

5. Administrative & Reporting Tasks

• Maintain accurate counselling records, conversion reports, and daily MIS.
  
• Track and report patient feedback, follow-up calls, and surgery status updates.
  
• Participate in hospital awareness programs, camps, and outreach activities if required.