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Job Description
Key Responsibilities:
1. Patient Reception & Registration
- Welcome patients and visitors in a courteous and professional manner.
- Register new patients and update existing patient information accurately in the Hospital Management System (HMS).
- Guide patients through the consultation and diagnostic processes.
- Maintain confidentiality of patient information at all times.
2. Appointment & Scheduling
- Manage appointment bookings for doctors and diagnostic services.
- Coordinate with the medical and optical departments for scheduling and patient flow management.
- Handle cancellations and rescheduling requests efficiently.
3. Billing & Payments
- Prepare consultation, diagnostic, and procedure bills as per hospital policy.
- Collect payments, issue receipts, and reconcile cash or digital transactions at the end of the shift.
- Coordinate with the accounts department for billing queries or discrepancies.
4. Communication & Coordination
- Answer incoming calls, respond to patient inquiries, and provide accurate information regarding services and timings.
- Coordinate with nursing staff, optometrists, and doctors for smooth patient movement.
- Inform patients about waiting times, delays, or special instructions politely and clearly.
5. Front Office Administration
- Maintain cleanliness and order at the front desk and waiting area.
- Ensure availability of patient forms, information leaflets, and registration materials.
Skills
Front DeskFront OfficeReceptionTelephone HandlingHandlingFrontDeskOfficeOffice AdministrationAdministrationIf a job posting appears fraudulent, asks for payment, contains misleading information, or violates our guidelines, please report it immediately. Our team will review it promptly, Jobaaj does not charge any fee from the applicants.
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