Customer Support Executive

Role & responsibilities

• Handling Customer Inquiries
• Modify travel itinerary
• Handle complaints and escalations professionally
• Resolve disputes regarding refunds, delays, or missed connections
• Promote add-ons such as travel insurance, extra baggage, or seat upgrades
• Offer hotel and car rental bookings when require
  
  

Preferred candidate profile

**Customer Support Profile(Voice process)

• 1 year+ Experience required in PPC process
• Strong communication skills

• Knowledge of GDS system
• Basic knowledge of fare rules and ticketing
• Immediate joiners preferred (work from office)
• Rotational night shifts
• Salary upto 60k inhand
• Both side cab facility available/TA
• 5 days working

-Walkin Interview

**Customer Support Profile (Non-Voice process)

• 1 year+ Experience required in PPC process
• Strong communication skills
• Knowledge of GDS system

• Basic knowledge of fare rules and ticketing
• Immediate joiners preferred (work from office)
• Rotational night shifts
• Salary upto 50k inhand
• Both side cab facility available/TA
• 5 days working

- Walkin Interview

**Customer Support Profile (Candidates with semi Travel Background can apply)

-1 year+ Experience required in PPC /Meta process/Semi travel background

• Strong communication skills
• Immediate joiners preferred (work from office)
• Rotational night shifts
• Salary upto 35k inhand
• Both side cab facility available/TA
• 5 days working

-Walkin Interview

• Interested candidates kindly DM on Whatsapp- 7970326691, Call- 7300766557 (Shradha)
• Location- Udyog Vihar, Phase 1, Sector 20, Gurugram
• References will be appreciated :)