Customer Support Executive (Urgent Hiring )

: Customer Support Executive

Company: Cherise India Private Limited

Job Profile: Customer Support Executive

No. of Positions: 5

Experience Required: 2 to 8 years

Employment Type: Full-Time

About the Company:

Cherise India Pvt Ltd is a pioneering Indian beverage and technology company that has created a farm-to-cup, smart vending ecosystem combining high-quality beverage products with advanced IoT-enabled vending technology. Founded in 2018 by Mr. Parimal K. Shah, Cherise manufactures, markets, and distributes a diverse range of teas, coffees, milk beverages, soups, and allied products under multiple proprietary brands. The company also designs and produces state-of- the-art, contactless, Android and IoT-based smart vending machines that dispense beverages instantly with superior hygiene and quality control.

Headquartered in Mumbai, Maharashtra, India, with key operations including manufacturing and technology development in Pune, Cherise has rapidly expanded its presence across India and abroad. The companys focus on quality, innovation, and technology leadership has positioned it as a notable name in the beverage and smart vending sector.

Key Responsibilities:

Handle customer queries over calls professionally and on time.

Provide accurate information and support to customers.

Update and maintain customer records regularly.

Prepare and maintain reports using MS Excel. Manage and guide the customer support team (team handling is mandatory).

Required Skills:

Excellent verbal and written communication skills.

Strong customer service and query-handling skills.

Mandatory team-handling and people-management experience.

Expertise in MS Excel (VLOOKUP, Pivot Table, Data Management preferred).

Good problem-solving and decision-making ability.

Ability to multitask, Strong coordination skills with cross-functional teams. Positive attitude and willingness to learn.