Telecaller

Company Description Cholamandalam Investment and Finance Company Limited (Chola), part of the Murugappa Group, is a diversified financial services provider founded in 1978. The company offers a broad range of products including vehicle finance, home loans, SME loans, home equity loans, loans against property, and consumer durable loans. With more than 1,500 branches across India and Assets Under Management exceeding Rs. 1.77 lakh crore, Chola serves over 4.29 million customers. Its subsidiaries, including Cholamandalam Securities Limited, Cholamandalam Home Finance Limited, and Payswiff Technologies Private Limited, further strengthen its portfolio. Chola is committed to integrity, ethical values, and sustainable growth, focusing on empowering customers, employees, shareholders, and communities.

Role Description This is a full-time, on-site Telecaller role based in Madurai. The Telecaller will handle outbound and inbound calls to existing and prospective customers, providing information on financial products and services, clarifying queries, and supporting loan and finance-related processes. Responsibilities include maintaining call logs, updating customer records in internal systems, following scripts and compliance guidelines, and ensuring accurate communication of product features, eligibility, and documentation requirements. The role involves coordinating with branch and operations teams, meeting daily and weekly call targets, and contributing to customer satisfaction and retention through professional and courteous interactions.

Qualifications

• Candidates should possess strong verbal communication skills, active listening abilities, and clear telephone etiquette.
• Candidates should possess customer service skills, including patience, problem-solving, and a focus on building positive customer relationships.
• Candidates should possess basic computer skills, such as using CRM or call management systems, email, and data entry with accuracy.
• Candidates should possess organizational skills, including time management, ability to handle call volumes, and maintain detailed records.
• Candidates should possess sales and negotiation skills, with the ability to explain products, address objections, and support conversions.
• Minimum educational requirement: higher secondary or graduate degree in any discipline; prior experience in telecalling or customer support, preferably in banking or financial services, is an advantage.
• Ability to communicate in English and local languages relevant to Madurai; willingness to follow compliance and confidentiality guidelines.
• Positive attitude, reliability, and readiness to work in a target-driven, branch-based environment.