Guest Relation Executive

Job Summary

The Guest Relation Executive is responsible for delivering exceptional customer service to guests throughout their travel experience. The role involves assisting guests with travel-related services, coordinating with internal teams and service providers, handling guest queries, ensuring smooth airport and hotel assistance, and maintaining a high standard of guest satisfaction.

Key Responsibilities

• Welcome and assist guests professionally throughout their journey.
• Coordinate airport meet-and-greet services, arrivals, departures, and transfers.
• Handle guest inquiries, requests, complaints, and emergencies promptly and courteously.
• Coordinate with hotels, chauffeur's, operation team & Sales team to ensure smooth operations.
• Maintain accurate records of guest details, service reports, and daily operational activities.
• Build and maintain professional relationships with guests.

Required Qualifications

• Bachelor's degree in Tourism, Hospitality, Travel Management, or any related field.
• Freshers or candidates with 02 years of experience in tourism
• Fluency in English and the local language; additional languages will be an added advantage.

Required Skills

• Excellent communication and interpersonal skills.
• Strong customer service orientation.
• Professional appearance and positive attitude.
• Flexibility to work