CSA (Customer Service Associate)

Additionally, you will be required to follow up with customers via telephone after initial contact, identify customer concerns, offer suitable solutions through upselling additional products or services, secure customer commitment, and facilitate product delivery. Continuous product education is essential to ensure efficient customer service during calls, and maintaining accurate daily records in the tracker is crucial for monitoring and tracking customer interactions.

To excel in this role, you should possess at least 1 year of experience in an international call center environment, demonstrate strong customer service and telemarketing skills, be proficient in using web-based applications and Windows operating systems, handle sensitive client information with care, and exhibit excellent verbal and written communication skills in English. Problem-solving and decision-making abilities are essential, along with adeptness in drafting emails with zero grammatical errors.

You should be flexible to work in day and night shifts on a rotational basis, and the job types available include full-time, permanent, and fresher positions. The benefits offered include food provision, health insurance, and provident fund, with a yearly bonus as an additional perk.

The job location is in Kochi, Kerala, and the ability to commute or relocate to this location is preferred. Proficiency in English is required, and the shifts available include day shift, morning shift, night shift, and rotational shift.

If you are seeking a dynamic role where you can engage with customers, promote products and services, and contribute to building strong customer relationships, this position offers an exciting opportunity for growth and development.,