Walk-in || Customer Service Representative

Role & responsibilities:

• Handle customer calls and explain products and services clearly.
• Build strong customer relationships and promote relevant products and services.
• Follows up with customer via telephone following initial contact.
• Understand customer needs, resolve issues, and recommend suitable solutions.
• Maintain product knowledge to deliver excellent customer support.
• Update daily call records and trackers accurately.
• Handle customer information with confidentiality and care.

Preferred candidate profile:

• Relevant experience in an international BPO / call center preferred.
• Excellent English communication skills both verbal and written.
• Strong customer service, telecalling, and sales skills.
• Good knowledge of Windows and web-based applications.
• Excellent email drafting skills with accurate grammar.
• Strong problem-solving and decision-making abilities.
• Ability to handle sensitive customer information responsibly.
• Willingness to work in rotational day/night shifts.

Perks and benefits:

• Health insurance
• Provident Fund