Customer Support- International Voice Process

JobTitle: US Customer Support Executive Department: Customer Support / Operations WorkLocation: India Shift: US Shift (Night Shift) EmploymentType: Full-Time

JobSummary

We are looking for a customer-focused US Customer Support Executive to handle customer inquiries from US-based customers through phone, email, and chat. The candidate should have excellent English communication skills, problem-solving abilities, and the flexibility to work in US night shifts.

RolesandResponsibilities

• Handle inbound and outbound customer calls from US customers.
• Respond to customer queries through calls, emails, and live chat.
• Provide accurate information about products, services, and company policies.
• Resolve customer complaints professionally and efficiently.
• Maintain customer records and update information in CRM systems.
• Ensure customer satisfaction through timely follow-ups.
• Meet daily, weekly, and monthly performance targets.
• Escalate complex issues to the appropriate departments.
• Maintain professional communication and follow company guidelines.

RequiredSkills

• Excellent verbal and written English communication.
• Good American accent comprehension.
• Strong customer-handling and problem-solving skills.
• Basic computer knowledge and typing skills.
• Knowledge of MS Office and CRM tools is an advantage.
• Ability to work independently and as part of a team.
• Good listening and multitasking abilities.

EligibilityCriteria

• Qualification: BE/B tech Required
• Experience: Freshers candidates can apply.
• Communication: Good English fluency is mandatory.
• Flexible to work in US night shifts.

Send resume to : Nahid - 7598028159 (Please send resume if above criteria met)