Major Incident Management

Experience - 3 -5 Years

Location - Bangalore

Notice period - Immediate

Primary Skill Or Must Have Skills

Incident Management, Infrastructure Monitoring, SolarWinds Monitoring

Experience of handling Major Incident Management bridges

Secondary Skill Or Good To Have Skills

Problem Management

Accurate JD

Responsible for implementation, execution, governance, reporting and coordination of Incident Management process across all internal and external support groups and Customer stakeholders to ensure resolution of all priority of incidents within the agreed response and resolution timelines.

• Responsible for the end-to-end management of all IT major incidents
• Leading, driving the incident bridges for quicker resolution by engaging relevant stakeholders.
• Ensuring all relevant information is captured as part of the incident triaging, workarounds / resolution.
• Liaise with various support teams as necessary.
• Responsible for Post Incident review.
• Work with Technical teams on the RCA documentation.
• Righteous Communication – Verbal / Written

SolarWinds Monitoring Experience Mandatory

• 3years of experience as a Process Consultant- Incident Management

ITIL Certified-ITIL 4

Excellent understanding of Enterprise ITSM tools like Fresh desk, ServiceNow, Remedy etc.

Security & Audit, Escalation Ticket handling, Helpdesk Ticket Coordination, Change management, Documentation, Reporting.